Right to Cancel

You have the right to cancel your order within 14 days without giving any reason, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We offer the same right to all our customers, wherever they live.

Cancellation period

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered several goods that are delivered separately, the period expires 14 days after the day on which you, or a third party indicated by you, acquire physical possession of the last item.

How to cancel

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement, before the cancellation period has expired:

• online, using the “Cancel contract” function available at the bottom of every page – we will send you an acknowledgement of receipt by email without delay;
• by email to contact@pocket-watches.co.uk;
• or by post to NOVENTRACOMMERCE OÜ, Juhkentali 8, 10132 Tallinn, Estonia.

You may use the model cancellation form below, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of standard delivery.

We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any goods supplied, or (if earlier) 14 days after the day you provide evidence that you have returned the goods. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

You shall send back the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will tell you the return address when we acknowledge your cancellation.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions

The right to cancel does not apply to goods that are made to your specifications or are clearly personalised (for example, with a custom engraving).

Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To: NOVENTRACOMMERCE OÜ, Juhkentali 8, 10132 Tallinn, Estonia – contact@pocket-watches.co.uk

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*):

______________________________________________

Ordered on (*) / received on (*): ____________________
Order number: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________

(*) Delete as appropriate.