Terms and Conditions of Sale

Last updated: 7 October 2026

1. About us

www.pocket-watches.co.uk (the “Website”) is operated by NOVENTRACOMMERCE OÜ, a private limited company incorporated in Estonia under registry code 17469600, with its registered office at Juhkentali 8, 10132 Tallinn, Estonia, VAT number EE102969942 (“we”, “us”, “our”).

Email: contact@pocket-watches.co.uk – Telephone: +372 5918 7274 (Monday to Friday, 9:00 to 17:00 UK time).

2. These terms

These Terms and Conditions of Sale (the “Terms”) apply to all orders placed on the Website by consumers, meaning individuals buying wholly or mainly for purposes outside their trade, business, craft or profession (“you”). Please read them carefully before placing an order. By placing an order you confirm that you accept these Terms.

We may update these Terms from time to time. The version that applies to your order is the version published on the Website at the time you place it.

Nothing in these Terms affects your statutory rights as a consumer.

3. Products

The products available are those shown on the Website at the time you visit it, while stocks last. Each product page describes the main characteristics of the product. We make every effort to display product images and colours as accurately as possible, but the colours you see may vary slightly depending on your screen.

If a product you have ordered turns out to be unavailable, we will let you know by email as soon as possible and you may choose either to cancel the order and receive a full refund within 14 days, or to receive a replacement product of equivalent quality and price.

4. Prices

All prices are shown in pounds sterling (GBP) and are the total price you pay for the goods, including any taxes we are required to charge. Standard delivery to the United Kingdom and the United States is free of charge. The total price, including any delivery costs, is shown before you confirm your order.

As parcels may be shipped from outside the country of delivery, import duties, taxes and customs handling fees may be charged by the customs authorities or the carrier when the parcel arrives. These charges are not included in our prices and are payable by the recipient. See our Delivery page for more information.

We may change our prices at any time, but the price charged to you will always be the price shown when you placed your order. If we discover an obvious pricing error after you have ordered, we will contact you and you may either confirm the order at the correct price or cancel it and receive a full refund.

5. How to order and how the contract is formed

To place an order:

  1. select the product(s) you want and add them to your basket;
  2. go to the basket and then to the checkout page;
  3. enter your billing and delivery details and choose a payment method;
  4. check the order summary (products, quantities, prices, delivery costs). You can correct any input errors at this stage by going back to the basket or editing the fields before confirming;
  5. tick the box to accept these Terms and confirm your order by clicking the “Place order” button. Clicking this button means that you are committing to pay for the order.

After you place your order, we send you an email confirming that we have received and accepted it. The contract between you and us is formed when we send you this confirmation email. If we are unable to accept your order (for example because the product is out of stock, the payment has not been authorised or we suspect fraud), we will tell you and will not charge you, or will refund you in full.

We keep a record of every order. You will receive the details of your order by email, and if you have created a customer account you can also view your orders there. The contract is concluded in English.

6. Payment

Payment is made online at the time of ordering, using one of the methods shown on the checkout page: credit or debit card (Visa, Mastercard, American Express), Apple Pay or Google Pay. Payments are processed securely by our payment service provider Viva.com; we never have access to your full card details. Further details are set out on our Payment Methods page.

Your account is charged when you place your order. If the payment is not authorised, the order will not be processed.

7. Delivery

We deliver to addresses in the United Kingdom and the United States. Standard delivery is free of charge.

The estimated delivery time is 7 to 14 working days from the confirmation of your order, unless a different time is shown on the product page. In any event, we will deliver your order without undue delay and no later than 30 days after the contract is formed, unless we agree a different date with you. If we fail to deliver within this time, you may have the right to treat the contract as at an end and receive a full refund, as provided by the Consumer Rights Act 2015.

We will email you when your order is dispatched. The goods are your responsibility from the time they are delivered to you or to someone you have nominated to receive them. If your parcel arrives damaged or an item is missing, please contact us as soon as possible, with photographs if you can; this does not affect your statutory rights.

More information is available on our Delivery page.

8. Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your contract within 14 days without giving any reason. We offer the same right to all our customers, wherever they live.

The cancellation period ends 14 days after the day on which you, or a person you have nominated (other than the carrier), receive the goods. If your order is delivered in several parcels, the period ends 14 days after the day on which you receive the last item.

To cancel, you must tell us of your decision by a clear statement before the cancellation period ends: by using the online “Cancel contract” function on the Website, by email to contact@pocket-watches.co.uk, or by post to our registered office. You may use the model cancellation form on our Right to Cancel page, but you do not have to. If you use the online function, we will send you an acknowledgement of receipt by email without delay.

You must send the goods back to us without undue delay and in any event no later than 14 days after the day on which you told us you are cancelling. You will have to bear the direct cost of returning the goods. We will tell you the return address when we acknowledge your cancellation.

We will refund all payments received from you, including the cost of standard delivery, using the same payment method you used for the order and at no extra cost to you. We will make the refund within 14 days after the day on which we receive the goods back or, if earlier, the day on which you provide evidence that you have returned them.

You are only liable for any reduction in the value of the goods resulting from handling them more than is necessary to establish their nature, characteristics and functioning, and we may deduct this amount from your refund.

The right to cancel does not apply to goods made to your specifications or clearly personalised (for example, with a custom engraving).

9. Faulty or misdescribed goods – your legal rights

We are under a legal duty to supply goods that are in conformity with this contract. Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. In summary:

  • within 30 days of delivery, if the goods are faulty, you can reject them and get an immediate refund;
  • after 30 days, you can ask us to repair or replace faulty goods. If a repair or replacement is not possible, or fails, you are entitled to a price reduction or a refund. A fault that appears within six months of delivery is presumed to have existed at the time of delivery, unless we prove otherwise;
  • you may be able to claim for goods that do not last a reasonable length of time for up to six years after delivery (five years in Scotland).

This is a summary of your key legal rights, which are subject to certain exceptions. For detailed information, visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133.

To report a fault, please email contact@pocket-watches.co.uk with your order number and, if possible, photographs of the problem. We will pay the reasonable cost of returning faulty or misdescribed goods.

10. Our liability

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. Our products are supplied for domestic and private use only.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your statutory rights in relation to the goods.

We are not responsible for delays or failures caused by events outside our reasonable control. If such an event occurs, we will contact you as soon as possible, and you may cancel your order and receive a full refund for any goods you have paid for but not received.

11. Personal data

We process your personal data in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and, where applicable, the EU General Data Protection Regulation, as described in our Privacy Policy.

12. Customer reviews

Customers may post reviews of products. Reviews marked “verified owner” come from customers whose email address matches an order for that product. We do not write, buy or pay for reviews, and we do not hide negative reviews. We may decline to publish reviews that are abusive, unlawful or unrelated to the product.

13. Complaints and dispute resolution

If you have a complaint, please contact our customer service first at contact@pocket-watches.co.uk or +372 5918 7274. We aim to reply within 48 hours on working days and to resolve complaints as quickly as possible.

If we cannot resolve your complaint, we will tell you so in writing and give you the details of an alternative dispute resolution (ADR) provider competent to deal with your complaint, together with whether we agree to use it. You can also get free, independent advice from Citizens Advice (www.citizensadvice.org.uk).

14. Governing law and jurisdiction

These Terms are governed by the law of England and Wales. If you are a consumer, you also benefit from any mandatory consumer protection provisions of the law of the country in which you live; nothing in these Terms affects your right to rely on them.

You can bring legal proceedings in respect of these Terms in the courts of England and Wales. If you live in Scotland, you can bring proceedings in either the Scottish or the English courts; if you live in Northern Ireland, in either the Northern Irish or the English courts. If you live outside the United Kingdom, you may also bring proceedings in the courts of the country where you live.

15. General

If a court finds part of these Terms invalid or unenforceable, the rest of the Terms will continue to apply. If we do not insist immediately that you do anything you are required to do under these Terms, this does not mean we have waived our right to do so later. This contract is between you and us; no other person has any rights to enforce any of its terms.